Our Promise to You

General Shipping and Returns Policy

First and foremost, our customers are extremely important to us. If our bulbs do not perform satisfactorily, let us know, and we'll take care of you.

As a small mom and pop shop, we only make our bulbs available to purchase online when we have them in our warehouse, ready to ship. We try to ship all orders out within a day or two of when you placed your order except during the weekends when we are closed. When we get ready to fill your order, you will receive an email with your tracking number so you can keep track of your bulbs as they are being delivered to you.  

If you have any questions, feel free to email us at info@southernbulbs.com.

Pre-Order Policy

Everything you need to know about reserving your flower bulbs — from billing to bloom.

Overview — What Is a Pre-Order?

Pre-ordering allows you to reserve flower bulbs before they are ready to ship. Because bulbs are harvested and prepared seasonally, pre-orders ensure your selections are set aside for you — especially for popular or limited varieties that sell out quickly.

By placing a pre-order, you are securing your bulbs ahead of the shipping season. Your spot in the queue is guaranteed once your order is confirmed.

Billing — When Will I Be Charged?

We only charge you when your order is ready to ship. Your payment method will be authorized at the time of pre-order to confirm availability, but you will not be billed until your bulbs leave our facility.

How it works: Your card is held on file after placing your pre-order. The full charge is processed automatically when your shipment is dispatched — you'll receive an email confirmation with tracking details at that time.

Refund Policy

Because our bulbs are living agricultural products prepared and packed specifically for each order, all sales are final once billing and shipment occur. We are unable to offer refunds, returns, or exchanges after an order has shipped.

No Refunds After Billing: Once your order is charged and dispatched, we cannot accept cancellations or process refunds. Please review your order carefully before completing your pre-order.

We will make it right if:

• Bulbs arrive damaged or diseased — If your bulbs arrive in poor condition due to a packing or shipping issue, contact us within 5 days of delivery and we'll send replacements or issue a credit.

• Wrong item was shipped — If you receive a variety different from what you ordered, we'll correct it at no cost to you.

• We cannot fulfill your order — In the event that a variety becomes unavailable due to crop failure or supply issues, you will receive a full refund before shipment.

Estimated Shipping Windows

Bulbs ship according to the optimal planting season for your region. Orders are fulfilled in the sequence they are received within each shipping window.

Spring Bulbs — 

Pre-orders open: November.

Ships: February – April. 

Peonies, Begonias, Caladiums, Cannas, certain lilies. 

Plant after the last frost. 

Fall Bulbs — 

Pre-orders open: June

Ships: September – December 

Tulips, Daffodils, Hyacinths, Alliums, Crocus, Iris, certain gladiolus. 

Plant anytime in fall through the first week of January for warm climates or before ground freezes in colder climates.

Timing Note: Exact ship dates depend on weather conditions, harvest readiness, and your shipping region. We will notify you by email approximately 1–2 weeks before your order ships.

Cancellations — Cancelling Before Shipment

Need to cancel? Orders may be cancelled at no charge before they enter our packing process — typically up to 2 weeks before your scheduled shipping window begins.

To request a cancellation, contact our team as early as possible with your order number. Once packing begins, we are unable to cancel or modify your order.